Returns and Refunds

Returns and refunds

Products purchased in store

  • You can return an item within 135 days of purchase from store, to any B&Q store.
  • Please bring your receipt or sales invoice with you as proof of purchase.
  • We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.

Products purchased for home delivery

  • You can return an item within 135 days of delivery to your home. More details can be found on our Terms & Conditions page.
  • Call us on 0333 014 3357 or email us at home.delivery@b-and-q.co.uk to arrange for your item(s) to be collected. Alternatively, you can return item(s) to your local B&Q store, but you must bring your order confirmation email or sales invoice and the credit or debit card used for payment or you may be declined a refund.
  • There is no charge for returning products to your local B&Q store. For certain products we offer a collection service. Please contact us for further details. We may charge a fee for this service (the fee will depend on the products returned, but will not exceed £50).

Products purchased using Click & Collect

  • You can return an item within 135 days of collection, to any B&Q store.
  • Please bring your Click & Collect order confirmation with you as proof of purchase.

Exchanges

  • If you prefer, you can exchange a product brought in-store, for home delivery or using Click & Collect in any B&Q store.
  • Please bring your receipt, order confirmation email or sales invoice with you a proof of purchase.
  • Products can be exchanged within 135 days of purchase from store, delivery to home or collection from one of Click & Collect desks.

Faulty products

  • If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.
  • Call 0333 014 3357 to arrange a collection, or return the item(s) to your local store with proof of purchase and the credit or debit card used for payment or you may be declined a refund or exchange. More details can be found on our Terms & Conditions page.